Frequently asked questions

Most pickups are accepted within 12 minutes of booking. The booking-to-pickup time depends on courier availability at the pickup address.

No. One-off bookings can be paid by card without an account. Frequent users benefit from an account for saved addresses, invoices, and account-based billing.

Yes. You can schedule pickups up to 7 days ahead. The courier is dispatched closer to the pickup window.

Bikes carry up to 5kg, cars up to 25kg, vans up to 350kg, and trucks up to 800kg. Pick the vehicle that fits your parcel at the quote step.

CBD-to-CBD jobs start at $11. The exact price depends on distance, vehicle size and parcel weight, and you see it before you confirm.

No. The quote shown at booking is the price you pay. GST is included.

Weekend pickups are the same price as weekday. After-hours (6pm to midnight) jobs may carry a surcharge depending on the route.

One-off bookings pay by card at booking. Business accounts can be set up to pay on 7 or 14 day terms after credit approval.

You get an email with a live tracking link once a courier accepts the job. The link shows the driver on a live GPS map.

Yes. Every job ends with a photo of the parcel at the drop-off, plus a recipient signature if required.

The courier follows the instructions you provide at booking: leave in a safe spot, redeliver, or return to sender. Photo proof is captured either way.

Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and the Gold Coast, plus a 60km metro radius around each.

Yes. Interstate road freight is 1 to 5 business days depending on the route. For time-critical interstate, choose next-flight delivery.

Most parcels are fine. Restricted items include dangerous goods, firearms, live animals, perishables without temperature requirements, and items prohibited by Australia Post regulations.